Terms of Service
Refund & Shipping Policy
Terms of Service
1. Introduction
This website is operated by WHOMI Global Inc. The terms “we”, “us”, and “our” refer to WHOMI Global Inc, as known as Hague Apostille Services. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy.
2. Use of our Website
You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or service offered through our website.
4. Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
5. Your Personal Information
Please see our Privacy Policy to learn about how we collect, use, and share your personal information.
6. Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to service description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
7. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
We are not a law firm and does not provide legal representation or advice to clients. If you are unsure whether your particular situation requires legal advice, you should consult a lawyer. This is a good faith agreement. The submission of an order-form and/or documents to us for apostille processing indicates the customer’s agreement with this disclaimer and expressly excludes responsibility of any kind. The client accepts and releases us of any claim of damages from the processing of the documents.
We will do its best efforts to protect the client´s privacy and document confidentiality during the processing periods and will not responsible of the client’s privacy and document confidentiality during courier transit periods shipped via USPS, FedEx, UPS, DHL or any other courier. We will not be responsible if the documents are lost, destroyed or damaged due to fire or flood during courier transit periods shipped via USPS, FEDEX, UPS, DHL or any other courier.
We assumes no responsibility for the contents of documents presented by the client. The legitimacy and accuracy of documents submitted to us is sole responsibility of the client.
8. Indemnification
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.
9. Questions or Concerns
Please send all questions, comments and feedback to us at info@hagueapostilleservices.com.
Refund Policy
Customers should consider carefully before making an order through our website. Once you make the order, administration fee and management fee will be charged from our company, which means after the order has been made, if you decide to cancel the order, refund fee will be charged.
You will receive a 100% refund if we cannot obtain an apostille/certification for your document. Please note if your documents are rejected for an apostille/certification because they’re not properly prepared (e.g., incorrect notarization, missing information, or extra marks on the document, etc.), you will not get any refund. We reserve the right to retain 100% of the administration fee and management fee.
We provide our services based on the order submitted by you requesting the service. Should you have an issue with the way our staff handled your request, please let us know by email or phone.
Should you request a chargeback, please know that we will inform your credit card company that you agreed to our services in writing and will present relevant proof (the order information, etc.).
Within ONE hour of payment, If you decide to cancel your request before we begin processing your documents, please contact us in writing by email at info@hagueapostilleservices.com. If the order is not being processed yet, we will refund 100% of your order amount. If the order is already processed, only shipping fee can be refunded. The refund will take 5-10 business days to appear on your statement.
Shipping Policy
Shipping for apostille and certification services will commence only after the completion of the required processes. Shipping fees are non-refundable once shipping has started. Delivery typically takes 4–5 business days; however, delays may occur due to courier issues or unforeseen circumstances. We will provide a tracking number once the shipment is dispatched, but please note that we are not responsible for any damage, loss, or issues that may arise during transit. Should you have any concerns about the shipping process, feel free to contact us via info@hagueapostilleservices.com
Privacy Policy
1. Purpose of Processing Personal Information
Whomi Global Inc. (“hagueapostilleservices.org” hereafter referred to as the “Hague Apostille Services”) processes personal information for the following purposes and does not use it for any other purposes:
To confirm customer registration intent, verify and authenticate customer identity for service provision, maintain membership qualifications, manage accounts, or facilitate payment and delivery of services.
2. Retention and Processing Period of Personal Information
Hague Apostille Services retains and processes personal information within the agreed retention period or as required by law when collected from data subjects.
Specific retention periods for personal information are as follows:
Service application and management: 90 days after termination of the document service contract.
Records related to contracts, withdrawals, payments, and supply of goods in e-commerce: 2 years.
3. Delegation of Personal Information Processing
Hague Apostille Services does not delegate the processing of personal information to external parties.
4. Rights and Duties of Data Subjects
Data subjects may exercise the following rights concerning their personal information with Hague Apostille Services (“hagueapostilleservices.org”):
Request to access personal information.
Request corrections for errors or inaccuracies.
Request deletion.
Request suspension of processing.
5. Items of Personal Information Processed
Hague Apostille Services processes the following personal information:
Essential Information: Name, ID, password, email, mobile phone number, resident registration number, IP address, cookies, and essential document issuance details.
Optional Information: Fax number and document delivery address.
For identity verification, the following personal information is collected:
Name, gender, date of birth, mobile phone number, telecom provider, nationality (domestic/foreign), encrypted authentication values (CI), and duplicate membership confirmation information.
6. Use of Cookies and Automated Data Collection
This site does not use cookies or other automated data collection devices.
7. Disposal of Personal Information
Hague Apostille Services promptly disposes of personal information once its purpose is fulfilled. The disposal process, timelines, and methods are as follows:
Disposal Process: Information entered by users is moved to a separate database (or separate storage for paper records) after achieving its purpose. It is stored for a defined period under internal policies or legal requirements before being disposed of.
Disposal Timelines: Personal information is disposed of within 30 days after the retention period expires or is deemed unnecessary (e.g., service termination, business closure).
8. Measures to Ensure Personal Information Security
Hague Apostille Services implements the following technical, managerial, and physical measures to ensure personal information security as per Article 29 of the Personal Information Protection Act:
Minimizing and Training Personnel: Designated employees manage personal information to minimize handling.
Regular Internal Audits: Conducted quarterly to ensure safe handling of personal information.
Implementation of Internal Management Plans: Internal management plans are established and enforced for secure processing.
Encryption of Information: Personal data is encrypted during storage and transmission.
Technical Safeguards Against Hacking: Security programs are installed and updated regularly, and access to systems is restricted.
Access Control: Access rights to databases are managed, and unauthorized external access is blocked.
Access Restriction for Physical Storage: Physical storage locations for personal information are secured with access control procedures.
9. Changes to the Privacy Policy
This Privacy Policy is effective from the date of implementation. Any changes, additions, deletions, or amendments due to legal or policy updates will be notified seven days before implementation.
Contact Information for Inquiries
Data Protection Officer:
Name: Young Seok Kim
Position: Director of Research
Title: Executive Vice President
Contact: +82-70-7734-7240
Data subjects can contact the above representative with any questions, complaints, or concerns regarding personal information protection. Hague Apostille Services will respond promptly and resolve issues without delay.